Privacy Policy
Effective Date: 29-01-2025
Last Updated: 29-01-2025
1. Introduction
Welcome to Explore Lisbon (www.explorelisbon.pt). Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws in Portugal and the European Union.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please discontinue use of our services.
2. Data We Collect
We collect and process the following types of data:
- Personal Data Provided by You: Name, email address, profile picture (when using social login), and other information you voluntarily provide.
- Automatically Collected Data: IP address, browser type, operating system, referring URLs, and usage data via cookies and tracking technologies.
- Third-Party Data: When using social login (Google, Facebook, Apple), we may receive limited profile data as permitted by the provider.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide, manage, and improve our services.
- To authenticate users through social login (Google, Facebook, Apple).
- To ensure website security, including fraud detection using Google reCAPTCHA.
- To analyze traffic and enhance user experience using Google Maps.
- To comply with legal obligations and enforce our terms.
4. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When you provide explicit consent (e.g., accepting cookies, using social login).
- Contractual Necessity: When processing is required to provide our services.
- Legal Obligation: When compliance with EU and Portuguese regulations is necessary.
- Legitimate Interests: For improving security, analyzing website usage, and preventing fraud.
5. Data Sharing & Third Parties
We do not sell or rent your personal data. However, we may share data with:
- Service Providers: Hosting providers, analytics tools (Google Analytics), and security tools (Google reCAPTCHA).
- Social Login Providers: Google, Facebook, Apple, in accordance with their policies.
- Legal Authorities: When required by law or for fraud prevention.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for functionality, security, and analytics. You can manage cookie preferences through your browser settings. More details can be found in our Cookie Policy.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and resolve disputes.
8. Data Security
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights Under GDPR
As a resident of the EU, you have the following rights:
- Access & Portability: Request a copy of your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure (Right to be Forgotten): Request deletion of your personal data.
- Restriction of Processing: Limit how your data is processed.
- Objection: Object to data processing in certain circumstances.
- Withdraw Consent: Revoke consent at any time.
- Lodge a Complaint: File a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).
To exercise these rights, contact us at geral@explorelisbon.pt.
10. International Data Transfers
Some of our service providers may be located outside the European Economic Area (EEA). When transferring data internationally, we ensure compliance with GDPR through appropriate safeguards.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For any questions regarding this Privacy Policy or to exercise your rights, please contact us:
- Email: geral@explorelisbon.pt
- Address: Rua Almirante César Augusto Campos Rodrigues 16
- Phone: +351 913 568 308
This Privacy Policy is designed to ensure transparency and compliance with EU regulations. By using www.explorelisbon.pt, you acknowledge and agree to the terms outlined above.